AT THE CENTER
The electronic newsletter of the
Silicon Valley World Internet Center
Tuesday, July 9, 2002
The Silicon
Valley World Internet Center thanks its Sponsors for their continuing
support:
EXECUTIVE
SPONSORS
Amdocs, Inc. Cable & Wireless
Deutsche Telekom Fujitsu IBM Corporation
SAP Sun Microsystems
KNOWLEDGE
NETWORK PARTNERS
Halleck IC Growth, Inc.
Internet Wire
Check out the
Center's Web site: http://www.worldinternetcenter.com
Past copies
of newsletters and directions to the Center are available on the
Web site.
All programs
are held at the Center unless otherwise noted.
To join our
community, click on this link: http://center.infopoint.com/join.php
CENTER ANNOUNCEMENT:
CENTER SEEKS CRM EXPERT OR ANALYST
Further information below.
CABLE & WIRELESS
ANNOUNCEMENT
"Reliability Extends Far Beyond The Network"
For further information (http://www.cw.com/reliable).
PUB TALK: THURSDAY,
JULY 11, 2002
"Threading The Needle At 100 MPH: Dynamic Business Steering
& Financial Management"
By Mr. Doug Barton, Vice President of Marketing, Closedloop
Solutions, Inc.
Open to the Public. 5:00 - 7:00 p.m. The Pub talk begins at 6:00
p.m.
EXECUTIVE
SEMINAR: WEDNESDAY, JULY 17, 2002
"Survival Strategies: Converging Resources To Create &
Retain Customer Value"
By Mr. Niles Morton, Vice President of Indirect Channels,
Cable & Wireless &
By Mr. Rick Ellinger, Venture Partner, Osprey Ventures, LP
Invitation-only. 4:00 - 6:00 p.m. Reception follows. Limit: 40 participants.
EXECUTIVE BRIEFING:
THURSDAY, JULY 18, 2002
"Convergence: Strategic Alliances With Proven Results"
By Mr. Robin Morgan, Vice President of Global Enterprise
Markets, Cable & Wireless
& Mr. Scott Boyd, Systems Engineer Manager, Cisco Systems, Inc.
Open to the Public. 4:00 - 5:00 p.m. Pre-registration Recommended.
PUB TALK: THURSDAY,
JULY 18, 2002
"The Newest Faces At Cable & Wireless: Exodus & Digital
Island"
By Mr. David Greene, Vice President, Market Development,
Exodus, A Cable & Wireless Service
Open to the Public. 5:00 - 7:00 p.m. The Pub talk begins at 6:00
p.m.
WORKING GROUP SESSION:
WEDNESDAY, JULY 24, 2002
"Decision Making In The Realtime Enterprise"
Fourth Session of a Working Group on "Dynamic Information
Integration"
Led by Dr. Rodney J. Heisterberg, Managing Partner, Rod Heisterberg
Associates
Invitation-only. 3:00 - 5:30 p.m.
PUB TALK: THURSDAY, JULY
25, 2002
"Let's Talk About Voice!"
By Mr. Kyle Kim, Director of Voice Solutions, Voice Center,
SAP Labs, Inc.
Open to the Public. 5:00 - 7:00 p.m. The Pub talk begins at 6:00
p.m.
CENTER ANNOUNCEMENT:
CENTER SEEKS CRM EXPERT OR ANALYST
Further information below.
The Center is seeking a seasoned customer relationship management
(CRM) expert or analyst who understands the U.S. market and has
insights on the markets future direction. This CRM thought
leader would interact with and give a briefing at the Center on
Tuesday, July 16 to a CEO of one of the largest system integrators
in Asia.
For those interested and for further information, please send a
short bio to:
Dr. Venilde Jeronimo
Senior Director, Client Services
Silicon Valley World Internet Center
T: 650.462.9800
E: mailto:venilde@worldinternetcenter.com
CABLE & WIRELESS
ANNOUNCEMENT
"Reliability Extends Far Beyond The Network"
For further information (http://www.cw.com/reliable).
Cable & Wireless was recently voted "Most Financially
Stable Operator In Class" by Communications Week International.
Reliability extends far beyond its network. Cable & Wireless'
focus is to deliver high quality IP hosting and Web services to
businesses in the US, Europe, and Asia across its wholly-owned global
Tier 1 IP backbone. With more and more businesses facing financial
difficulties, companies are looking for more than reliable networks
-- they are looking for credible suppliers who have a depth of experience
to support the continuity of their business. Cable & Wireless
has been in business for over 130 years. During this time, they
have seen many companies enter and exit the telecommunications market
-- from dot coms to multinationals. 50% of the Fortune e-50 and
70% of the Fortune 500 currently rely on Cable & Wireless. To
find out how Cable & Wireless can help your business, visit
(http://www.cw.com/reliable).
PUB TALK: THURSDAY,
JULY 11, 2002
"Threading The Needle At 100 MPH: Dynamic Business Steering
& Financial Management"
By Mr. Doug Barton, Vice President of Marketing, Closedloop
Solutions, Inc.
Open to the Public. 5:00 - 7:00 p.m. The Pub talk begins at 6:00
p.m.
Today, organizations and top managers must manage financial performance
in times of continuous and tumultuous change. The penalty for failing
to meet near term performance objectives is often a crushing cycle
of falling investor, customer, and employee confidence that jeopardizes
the very survival of the enterprise. Conventional corporate financial
budgeting, planning, forecasting techniques, and systems have failed
to respond to the higher capabilities required for companies to
react to unplanned variations in performance. Dramatically improving
the forward visibility of the enterprise and collapsing the time
it takes to realign will separate the winners from the losers. At
this Pub Talk, Mr. Barton will examine the Internet-powered platform
capabilities that will close the ever-broadening business capabilities
gap, including:
Business manager self-serve, activity-level forecasting
Incremental change capture; real-time recompile
Top-down steering workflow
Pipeline and plan consumption logic
Dynamic process control
The business impact is a superior ability to cope with uncertainty
and change to protect and improve operating margins, thus achieving
performance objectives through the dynamic alignment of scarce enterprise
resources with market-based opportunities.
ABOUT DOUG BARTON
Doug Barton is Vice President of Marketing, responsible
for establishing and executing Closedloop's marketing strategy.
He recently served as Senior Director for Enterprise Performance
Management applications at Hyperion Solutions. Prior to Hyperion,
Mr. Barton was responsible for enterprise financial management development
with Arbor Software and Executive Vice President for Alcar, the
leading provider of shareholder value analysis solutions, where
he led product strategy, management, and alliances. Prior to Alcar,
Mr. Barton was a Certified Public Accountant (CPA) with Price Waterhouse.
A CPA, Mr. Barton holds an MBA from the Kellogg School of Management
and a BA in Accounting and Finance from the University of Wisconsin.
ABOUT CLOSEDLOOP SOLUTIONS
Closedloop Solutions, Inc. (http://www.closedloop.com)
offers a suite of enterprise applications for "Dynamic Financial
Control." This next generation platform is a new experience
in collaborative budgeting, planning, and business steering that
dramatically improves the speed, efficiency, and managerial relevance
of these forward-looking business processes. Closedloop Solutions
has been named a "leader" and the "most visionary"
by AMR Research and Giga Information Group respectively. Closedloop's
enterprise customers include Brio Software, JDS Uniphase, Symantec
Corporation, Wind River Systems, and other leading corporations.
Headquartered in Redwood City, California, Closedloop Solutions
has additional offices in Austin, Boston, and Chicago.
FOR FURTHER INFORMATION, PLEASE CONTACT:
Mr. Doug Barton
Vice President of Marketing
Closedloop Solutions, Inc.
1001 Marshall Street
Redwood City, CA 94063
T: 650.780 5723
F: 650.780 5898
E: mailto:dbarton@closedloop.com
EXECUTIVE SEMINAR:
WEDNESDAY, JULY 17, 2002
"Survival Strategies: Converging Resources To Create &
Retain Customer Value"
By Mr. Niles Morton, Vice President of Indirect Channels,
Cable & Wireless &
By Mr. Rick Ellinger, Venture Partner, Osprey Ventures, LP
Invitation-only. 4:00 - 6:00 p.m. Reception follows. Limit: 40 participants.
This Seminar
is tailored to value added resellers (VAR), systems or network integrators,
solutions providers, and other selected participants (see below)
who are interested in partnering with Cable & Wireless in the
areas of IP networking, Web Services, and convergent technologies.
The first part
of the Executive Seminar provides participants with an overview
on how enterprise networks are evolving towards the widespread deployment
of IP, how solutions from Cable & Wireless are specifically
designed to simplify and facilitate the IP networking migration,
and an introduction into C&W's Solutions Provider Program. During
the second half, participants engage in an interactive discussion
with Niles Morton and Rick Ellinger.
BENEFITS
OF ATTENDING
Learn about C&W's
Solutions Provider Program directly from Cable & Wireless.
Interact directly with C&W
to discuss a possible partnership.
Increase knowledge on the widespread
deployment of IP, the factors driving convergence, and resulting
benefits of convergence from industry experts.
Participants able to network
with one another at the post-Seminar reception over light hors d'oeuvres
and wine.
ABOUT
CABLE & WIRELESS' SOLUTIONS PROVIDER PROGRAM
Cable & Wireless is leading the evolution of business
communications. As Internet technology advances and incorporates
innovations like Web Services and MPLS based networking, systems
integrators and network consultants must help their clients decipher
which new services will provide the return on investment they desire.
Cable & Wireless is expanding its focus both domestically and
internationally through its propositions in IP networking, hosting,
and managed data services.
Cable
and Wireless Solution Partner Program offers:
A lucrative compensation
plan.
Assistance with business planning
and management.
An extensive product portfolio.
Provisioning, billing, and customer
support services.
Marketing toolkits with easy-to-access
on-line resources.
If you are a value added reseller (VAR), systems or network integrator,
or solutions provider and would like to learn more about how Cable
& Wireless intends to drive growth through partners, visit:
http://www.cw.com/partners/us
BENEFITS
OF PARTNERING WITH CABLE & WIRELESS
Strength: Cable & Wireless draws on its 130-year history and
financial strength to bring new propositions to the business market.
With a renewed focus on IP networking solutions, Cable & Wireless
provides its partners with an opportunity to help clients migrate
communications to the latest IP innovations like VOIP over its new
MPLS backbone.
Support: Dedicated
partner channel resources and tools.
Commitment:
Additional revenue opportunities with products and services that
complement your core services.
PARTNER
REQUIREMENTS
Those who may be considered for participation include
representatives from the following types of companies (definitions
below):
Convergent VAR
System/Network Integrators
Network Solution Provider/Networking
Technologies Solution Providers
VOIP Integrators
IP Telephony (AVVID)
Web Integrators
IT Consultancies
VAR 500
Vertical Market VARs
Fulfill
the following requirements:
Cisco Certified
(including AVVID Certification)
Older than 2 years (not in start-up
phase).
Focused on selling LAN/WAN solutions
with minimum 25% WAN
60% or more revenue comes from
500+ employees.
A national or regional solution
provider organization. (Ideally, match or complement C&W's network.)
Strong technical sales support
and marketing support to sales staff.
50+ employees total.
VAR's minimum annual revenue:
$5-30 million.
Customers are medium-large companies
with 250+seats minimum.
IP/Hosting primary focus.
Back office capabilities to
take on billing and first-line customer support.
DEFINITIONS
OF PARTNER PROFILES
Convergent VARs:
Organizations that provide services around information technology
including convergence solutions. Rather than specializing in hardware
or software sales, these companies derive the majority of their
revenues from services billed on a recurring basis.
System / Network Integrators:
Combination of professional services and expertise in hardware,
software, and communications technologies. Maintains full financial
and performance responsibilities for the entire project from design
to post-implementation stages.
Network Solution Provider /
Networking Technologies Solution Providers: Organizations that specializes
in network and system design installation, but do not have strong
focus on software customization, application software, or software
support.
Web Integrators and IT Consultancies:
Those that focus on multiple IP solutions sales.
Vertical market VARs: Such as
those focusing on financial services customers.
VAR 500: Organizations listed
by VAR Business magazine that sell to Fortune 500 clients and offer
full integration capabilities.
Please note
that the following types of organizations do not qualify for partnerships
with Cable & Wireless at this time:
Sell mainly to the state or
federal government.
Sell mainly hardware.
Are in the start up phase.
Focus only on the small- to
medium-sized business market sector.
Voice agents.
ABOUT
THE SEMINAR PRESENTERS
NILES
MORTON
Niles Morton is Vice President of Indirect Channels
at Cable & Wireless, the global telecommunications company and
the world's largest Web hosting company. Mr. Morton has nearly 16
years of experience in marketing and sales in the telecommunications
industry. During the past two years, he has been behind the company's
marketing and sales programs aimed at increasing its indirect sales
channel in the United States. Through Mr. Morton's efforts, Cable
& Wireless has created one of the industry's highest rated indirect
channel programs in terms of solution provider satisfaction.
RICK
ELLINGER
Rick Ellinger is a Venture Partner at Osprey Ventures,
a $92 million fund which invests primarily in early- and expansion-stage
companies in the business and consumer technology marketplace. In
this capacity, Mr. Ellinger serves as interim Chief Executive Officer
and board member for venture-funded companies, among other roles.
He also provides expertise on strategic business and corporate development
for firms in the following areas: optical communications and components;
wireless devices and networks; networking equipment and security;
business process automation software and network implementations;
embedded client-end and realtime software for Internet use; and
PDAs, cell phones, and integrated solution electronic products.
Mr. Ellinger's past experience includes General Manager, Agilent
Metro Networks Business Unit; President, Madge Networks; Director,
Worldwide Communications, Hewlett-Packard Labs; Vice President Engineering
& Manufacturing, ASKnet; and a member of the MFS Datanet (MCI
WorldCom) Special Programs. Mr. Ellinger is an advisor to the Office
of Technology Assessment for the U.S. Congress, Pacific Bell, Cellular
One, Levi-Strauss, and the state of California's Office of Emergency
Services. He is the founder and board member of the Wireless communications
alliance.
FOR
FURTHER INFORMATION & POSSIBLE PARTICIPATION:
This is an invitation-only program. Those interested
in possible participation and meet the requirements listed, please
send your name, title, company, company Web site, email address,
and telephone number to:
Ms. Claire Kahrobaie
Manager, Client Services
Silicon Valley World Internet Center
T: 650.462.9800
E: mailto:kahrobaie@worldinternetcenter.com
EXECUTIVE BRIEFING:
THURSDAY, JULY 18, 2002
"Convergence: Strategic Alliances With Proven Results"
By Mr. Robin Morgan, Vice President of Global Enterprise
Markets, Cable & Wireless
& Mr. Scott Boyd, Systems Engineer Manager, Cisco Systems, Inc.
4:00 - 5:00 p.m. Open to the Public. Pre-registration Recommended.
Cable &
Wireless has built a strategic relationship with Cisco that will
accelerate the development of global IP convergence solutions. These
solutions will enable customers to converge separate data and voice
networks over a single IP infrastructure, giving businesses the
ability to reduce both its capital expenditures and operational
costs while building a robust platform to support advanced applications.
As a result of this alliance, Cable & Wireless will be the first
provider to offer end-to-end LAN/WAN IP communications solutions
for business applications.
At this Executive
Briefing, you will be able to engage in an interactive dialogue
with Cable & Wireless and Cisco to learn more about the following:
What
makes this strategic alliance so successful and the benefits to
your company?
Global IP Convergence Solutions jointly developed by Cable
& Wireless and Cisco.
Customer testimonials and case studies.
BENEFITS
OF ATTENDING
Interact directly with Cable & Wireless and Cisco to
discuss their strategic alliance.
Learn how Cable & Wireless and Cisco global IP convergence
solutions can benefit your business.
Network with Cable & Wireless and Cisco executives and
engineers at the post-Executive Briefing over light hors d'oeuvres
and wine at the Center's weekly Thursday Pub.
ABOUT
CABLE & WIRELESS SOLUTIONS
Cable & Wireless offers a fully managed
LAN service with enhanced services, including IP telephony, wireless,
multicasting, and Internet access.
Cable & Wireless also provides a fully managed IPVPN
QoS service that allows customers to prioritize IP traffic across
their networks.
Together, these
solutions make up the Cable & Wireless convergence portfolio
and enable customers to converge separate data and voice networks
over a single IP infrastructure that offer the following benefits:
1) Cost
Savings
-- Reduces the total cost of ownership by consolidating data and
voice over a single IP network.
-- Managed service, allows businesses to further reduce capital
investment and management overheads.
-- Reduces operating costs by moving to VoIP -- routing internal
calls over IPVPN and PSTN breakout.
2) New
and Better Means of Communication
-- Creates a seamless network for employees, customers, and partners
with instant access to each other and information -- a single global
communications supply chain.
-- New applications such as IP contact centers, unified messaging,
and multicasting that create more efficiencies.
3) Flexibility
-- Our flexible solutions address existing legacy network infrastructure
and the ability to adopt new IP-based solutions.
4) Scalability
5) Service
Level Agreements (SLAs)
ABOUT
THE EXECUTIVE BRIEFING PRESENTERS
ABOUT ROBIN MORGAN
Robin Morgan is Vice President of Global Enterprise Markets
at Cable & Wireless and is responsible for the sales and development
of global solutions for Cable & Wireless' global enterprise
customers. This $550 million-dollar business includes a full range
of desktop solutions including converged solutions, managed LAN
infrastructure, content delivery, Web hosting, and IP contact centers.
Mr. Morgan is also responsible for the Western region of the enterprise
field organization. Prior to running the Global Solutions teams,
he was responsible for the enterprise sales organization focused
on high tech enterprises.
Since joining
Cable & Wireless in 1994, Mr. Morgan has served in a number
of managerial capacities, including leading the global support teams
for major Cable & Wireless customers, such as Bank of America,
CitiGroup, Standard Chartered Bank, and Garban Intercapital. As
Business Director for Standard Chartered, Mr. Morgan was responsible
for a $100 million outsource contract that today provides one of
Asia's largest trading portals, focusing on automated letters of
credit.
Mr. Morgan is
also responsible for the training and development strategy for Cable
& Wireless' U.S. enterprise sales group. Prior to joining Cable
& Wireless, Mr. Morgan was Director of Sales at Sterry Communications
(a European solutions provider), responsible for major accounts
sales of its complete range of products and services. Mr. Morgan,
a Mechanical Engineer from Crawley Technical Institute, previously
played professional rugby for the London NEC Harlequins.
ABOUT
SCOTT BOYD
Scott Boyd is Systems Engineer Manager at Cisco Systems, Inc. and
has over nine years of experience in the networking industry. Mr.
Boyd has worked with service providers both on the direct side and
resale side for over five years. He spent three years at Cabletron/Enterasys,
followed by a year and a half at Nortel Networks. Mr. Boyd has been
with Cisco for four years. Mr. Boyd is also a prominent member of
the IP Telephony Task Force within Cisco.
FURTHER
INFORMATION & ATTENDANCE CONFIRMATION
Pre-registration is not required, but highly recommended
due to limited seating. Confirm attendance by sending your name,
title, company name, and telephone number by Monday, July 15, 2002
to:
Ms. Claire Kahrobaie
Manager, Client Services
T: 650.462.9800
E: mailto:kahrobaie@worldinternetcenter.com
PUB TALK: THURSDAY,
JULY 18, 2002
"The Newest Faces At Cable & Wireless: Exodus & Digital
Island"
By Mr. David Greene, Vice President, Market Development,
Exodus, a Cable & Wireless Service
Open to the Public. 5:00 - 7:00 p.m. The Pub talk begins at 6:00
p.m.
So what happens
when the leaders in Web hosting and content delivery join forces
with the world's original global telecommunications company? The
result: Cable & Wireless -- a new leader in Internet services
is created. This Pub talk introduction to the new Exodus -- a Cable
& Wireless Service -- includes a look at the expanded portfolio
of Exodus and Digital Island Internet Services and Exodus' approach
to offering custom, flexible solutions to each customer. Come hear
the latest developments and why this is the optimal time to be in
the Internet Services business!
ABOUT
DAVID GREENE
David Greene is Vice President, Market Development
for Exodus, a Cable & Wireless service, with responsibility
for solution and vertical industry marketing, sales development,
and strategic alliances. Mr. Greene joined Exodus in October 2001
as a member of the team chartered to restructure and restore the
business. Prior to Exodus, Mr. Greene was Vice President of Marketing
at HiFive.net, an early provider of management and monitoring services.
This followed a twelve-year career in marketing, training, and IT
with Hewlett-Packard, including Worldwide Marketing Manager for
the HP OpenView business unit. Mr. Greene holds degrees in Computer
Science and Architecture from the University of California at Berkeley.
ABOUT
CABLE & WIRELESS
Cable & Wireless (http://www.cw.com)
is a major global telecommunications business with revenue of over
£5.9 billion (US$8.6 billion) in the year to 31 March 2002
and customers in 70 countries. The company consists of two core
and complementary divisions: Cable & Wireless Regional and Cable
& Wireless Global. Cable & Wireless Regional offers a full
range of telecommunications services in 33 countries around the
world. Cable & Wireless Global's focus for future growth is
on IP (Internet protocol) and data services and solutions for business
customers. It has developed advanced IP networks and value-added
services in the US, Europe and the Asia-Pacific region in support
of this strategy. With its financial strength and the capability
of its global IP infrastructure, Cable & Wireless holds a unique
position in terms of global coverage and services to business customers.
WORKING GROUP SESSION:
WEDNESDAY, JULY 24, 2002
"Decision Making In The Realtime Enterprise"
Fourth Session of a Working Group on "Dynamic Information
Integration"
Led by Dr. Rodney J. Heisterberg, Managing Partner, Rod Heisterberg
Associates
3:00 - 5:30 p.m. Invitation-only.
As a result of a series of programs fall 2001, the Center is hosting
a Working Group during 2002 on "Dynamic Information Integration."
A group of 10-12 continuing, invitation-only participants will analyze
and discuss various aspects of dynamic information integration over
the next several months, including:
The role
and importance of explicit models
How to achieve a working feedback loop
Existing technologies and components
Relevant standards
FOURTH
WORKING GROUP SESSION
The Center is very pleased that the fourth Working Group Session
will be facilitated by Rodney J. Heisterberg, a well-known supply
chain expert and former participant at Center programs. Dr. Heisterberg
was formerly a Director at Gartner Consulting where he led engagements
for eBusiness transformation strategy and applications architecture
development.
Dr. Heisterberg
will discuss Collaborative Commerce (cCommerce) as a strategy for
the next stage of eBusiness evolution. cCommerce business practices
enable trading partners to create, manage, and use data in a shared
environment to design, build, and support products throughout their
lifecycle, working separately to leverage their core competencies
together in a value chain that forms a virtual enterprise. Sustainable
competitive advantage may be realized by adoption of cCommerce strategies
and business models.
Today, forward
looking enterprises are seeking to achieve the benefits of cCommerce
by leveraging the Internet as an enabling technology in order to
transform their core business management decision making practices.
These realtime enterprise value propositions are based on managing
information rather than inventory. The business case for cCommerce
is predicated on information technology (IT) investments to facilitate
collaborative business practices with shared data and visibility
information that will improve decision effectiveness.
Supply chain
operations that involve actions outside the enterprise's four walls
require monitoring and measuring trading partner performance as
never before, in part, due to virtual enterprise integration of
the core competencies across the value chain. In order to realize
this new capability, enterprises must re-engineer their decision
making processes in such a manner so that they are able to adapt
to the dynamics needed to synchronize supply with demand. Decision
makers must be able to evaluate performance across the virtual enterprise
using common metrics in order to make effective decisions for guiding
value chain strategies, directing logistics tactics, and managing
operational activities in a timely manner. As cCommerce evolves
as the mainstream eBusiness strategy for effective value chain management,
the re-engineering of management decision-making processes becomes
the critical success factor for enterprise profitability and growth
in the 21st century.
The following
questions -- among others -- will be discussed, over wine and light
hors d'oeuvres:
What
is the business case for re-engineering the strategic, tactical,
and operational management decision-making process?
How will the appropriate metrics be identified and shared
among trading partners to manage their value chain processes?
How will virtual enterprise information integration drive
enabling technologies for real time decision support systems?
Which Web Services deployments have a stronger value proposition
for private trading exchange solutions versus public B2B marketplace
offerings?
FOR
FURTHER INFORMATION
This program is invitation-only. Those interested in possible participation
with a background relevant for this Session, please send your name,
title, email, telephone number, and bio to the following:
Dr. Venilde
Jeronimo
Senior Director, Client Services
Silicon Valley World Internet Center
T: 650.462.9800
E: mailto:venilde@worldinternetcenter.com
PUB TALK: THURSDAY,
JULY 25, 2002
"Let's Talk About Voice!"
By Mr. Kyle Kim, Director of Voice Solutions, Voice Center,
SAP Labs, Inc.
Open to the Public. 5:00 - 7:00 p.m. The Pub talk begins at 6:00
p.m.
At this Pub
Talk, come hear about the exciting new voice applications being
developed at SAP. The Voice Center, established in January 2001,
is comprised of industry-leading technology, application, and business
development experts in what is one of the most visible initiatives
at SAP. Mr. Kim's discussion will include how SAP utilizes existing
speech recognition technologies and open standards, such as VoiceXML,
to develop a broad range of voice-enabled SAP solutions that will
benefit a variety of industries, including manufacturing, utilities,
and retail. By incorporating self-service voice solutions into the
enterprise, companies will be able to increase their customer service
satisfaction ratings while reducing costs significantly.
ABOUT
KYLE KIM
Kyle Kim is Director of Voice Solutions at SAP, the
leading provider of eBusiness solutions, where he is responsible
for the technology, application, and business groups in what is
becoming one of the most visible initiatives at SAP. Mr. Kim has
led multi-disciplinary teams in both Fortune 50 and entrepreneurial
companies and has extensive experience in successfully leveraging
emerging technologies into profitable product lines. He holds an
undergraduate degree in communications and computer science, and
received an MBA from the University of Southern California.
ABOUT
THE VOICE CENTER
The mission of the Voice Center is to establish SAP (http://www.sap.com)
as the leader in the deployment of voice-enabled access to enterprise
systems. The Voice Center offers SAP product and sales groups the
technology and strategic resources they need to develop solutions
that maximize customer value.
FOR
FURTHER INFORMATION
Mr. Rene Rodriguez
Business Development Manager
SAP Labs, Inc.
3475 Deer Creek Road
Palo Alto, CA 94304
T: 650.849.4000
E: rené.rodriguez@sap.com
JOIN US FOR OUR WEEKLY PUB
Come join us for our weekly Pub every Thursday from
5:00 - 7:00 p.m.
The Pub Talk
begins at 6 p.m. The Pub gathers 80-100 mid- to high-level executives
every week and, as always, is a great place to come and meet people
from the Silicon Valley and all over the world. Representatives
from small start-ups and major companies to venture capital and
academic join in the exchange at the Center's Pub. It's...
--- The best
reason to take off work early on Thursdays ---
For directions,
please visit http://www.worldinternetcenter.com
and click on directions.
The dress is
casual and there is no fee to attend. Just bring your good ideas!
Companies with
an interest in giving a Pub Talk or obtaining additional information
about current Center programs and services should contact Dr. Venilde
Jeronimo, the Center's Senior Director, Client Services (mailto:venilde@worldinternetcenter.com).
For inquiries
about upcoming Center programs, send an email to mailto:venilde@worldinternetcenter.com
For further
information on the Center's Sponsors and Knowledge Network Partners,
visit their Web sites:
EXECUTIVE
SPONSORS
Amdocs, Inc. http://www.amdocs.com
Cable & Wireless http://www.cw.com
Deutsche Telekom http://www.dtag.de/english/index.htm
Fujitsu http://www.fujitsu.com
IBM Corporation http://www.ibm.com
SAP http://www.mysap.com
Sun Microsystems http://www.sun.com
KNOWLEDGE
NETWORK PARTNERS
Halleck http://www.halleck.com
IC Growth, Inc. http://www.icgrowth.com
Internet Wire http://www.internetwire.com
To join our community, click on this link: http://center.infopoint.com/join.php
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