SYMPOSIUM: TUESDAY, JULY
"MANAGEMENT & MONITORING
OF eBUSINESS WEB SITES"
4:00 - 6:00 p.m. No fee.
Wine & hors d'oeuvres. Invitation-only.
For possible participation, see below.
In today's eBusiness world, operations and IT management face a
myriad of challenges in monitoring the performance of eBusiness
network environments. The provision of "high quality of experience"
to users and customers is one key challenge. A user's experience
has direct impact on the image and brand of a company as well as
have a direct impact on the company's revenue stream. Furthermore,
a low quality of experience may hinder business transactions with
partners, resulting in higher business costs. Currently, operations
and IT managers utilize a bundle of disparate services, products,
and applications to manage and monitor the performance and transactions
of eBusiness Web sites.
The objective of this two-hour, facilitated symposium is to discuss
the current state of and future direction in the following areas:
* Site Management & Monitoring
* Site Performance
* Transaction Assurance
To facilitate knowledge exchange during the symposium, the following
questions provide the focus for discussion:
* What are the existing needs of ISPs, ASPs, MSPs, system integrators,
and hosting companies to efficiently manage and monitor the performance
of eBusiness Web sites for their customers, enabling compliance
with Service Level Agreements (SLA)?
* What functions/elements of current services/products/applications
currently exist that provide efficient management and monitoring
of eBusiness Web sites? What works? What does not? Would an integrated
solution be desirable?
* Are existing services/products/applications pinpointing the
cause of performance and transaction problems in a reliable manner?
Is the reporting process efficient? Are current diagnostics functioning
to satisfaction? What about monitoring security?
* How important is it to monitor eBusiness Web sites from multi
* Is streaming content analysis valuable for performance monitoring?
* What challenges exist for the overall market, that is, of
providers of services/products/applications for the management and
performance of eBusiness Web sites/networks?
A selected group of 12 to 15 operations and IT managers are being
invited to participate in this symposium. Participants will have
the unique opportunity, over wine and hors d'oeuvres, to gather
market intelligence, be seen and heard as thought leaders, and to
network for business and professional development.
Participants include operations and IT managers with experience
in a) evaluating Web site/eBusiness performance management services,
products, and applications; b) measuring the performance and availability
of these services, products, and applications; and c) managing Service
If you are interested in participating and are an operations or
IT manager, send your name, title, bio, email, and telephone number
Dr. Venilde Jeronimo
Director of Programs